Find an official Recovery Kit for your HP product

Start with a clean slate to recover or speed up your device

  • Easily perform a full system recovery with step-by-step guidance
  • Start with a clean slate, ideal if your device is not responding or performing as it should
  • Easily reinstall the original Windows operating system to set your device back to its original shipping configuration
  • Depending on your device, you’ll receive a CD or USB stick containing the original shipping configuration as well as instructions for installation
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"I plugged in the USB stick, turned on the laptop and followed the steps. It was easy to install. My laptop is now running smoothly again, as if it were brand new."
Sam O.
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To find the correct HP Recovery Disk or USB stick, we need your PC's product number.
You can find this number on a sticker beneath or at the back of your HP product. Or click on the HP Support Assistant "?" icon in your system tray. for more information on HP Support Assistant click here:
How it works: 3 easy steps
Recover your device easily with our Recovery Kit, tailor made for your device.
HP Technical Support


Purchase your HP Recovery Kit


Receive the Recovery Kit containing a disc or USB within 10 business days (3 days for Express delivery)


Insert the recovery media on your PC and follow instructions to restore your product to its original configuration

Once your order is confirmed we will ship your Recovery Kit to you. Need help or have additional questions? Our Sales team is here to guide you to the right support plan for your device.
Call HP sales on 0207 660 3115.

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