Is your HP computer not responding?

Start with a clean slate to recover or speed up your device with official HP recovery media
Buy HP Recovery Media
Your benefits
HP Official Recovery Media

HP official

Recover your HP computer with official HP Recovery Disk or HP Recovery USB, including original operating system and drivers
Easy process of installing HP Recovery Media

Easy process

Easily perform a full system recovery with step-by-step guidance
Windows Operating System on HP Recovery Media

Windows operating system

Quickly reinstall the original Windows operating system -Windows 10, Windows 8 or Windows 7- depending on your device
HP Recovery Media

Recovery media

Depending on your device, you will receive an HP Recovery Disk or HP Recovery USB containing the original configuration and installation instructions
Find your HP Recovery Media

To find the correct HP Recovery Disk or HP Recovery USB, we need your PC's product number.
You can find this number on a sticker beneath or at the back of your HP product. Or click on the HP Support Assistant "?" icon in your system tray. for more information on HP Support Assistant click here:   http://www.hp.com/go/hpsupportassistant

How it works: 3 easy steps
Purchase HP Recovery Media

1. Purchase

Purchase your HP recovery media online. Input your product number on this page to see if your computer is eligible for an HP Recovery Disk or USB.

Receive HP Recovery Media

2. Receive

Choose the place and time of delivery at check out. Free Standard delivery (within 10 days) or fee-based Express delivery (within 3 days)

Install HP Recovery Media

3. Install

Insert the HP recovery media in your PC and follow the instructions to restore your product to its original configuration.

Once your order is confirmed we will ship your HP Recovery Disk or USB to you. Need help or have additional questions? Our HP Sales team is here to guide you to the right support plan for your device.
Call HP sales on 0207 660 3115.

Find your HP Recovery Media
Common questions

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

How do I use the HP Recovery Disk?

To use the HP Recovery media, start the computer and wait until it has fully started up, then insert the HP Recovery USB or Disk into the drive tray. Then restart the computer and it will restart from the Recovery disk; follow directions for further installation.

Is my HP Recovery Disk compatible with other devices?

No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.

Can I buy a second set of HP Recovery Disks?

Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.

How much does an HP Recovery Disk cost?

You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45. The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.

Can I download the HP Recovery Disk?

No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days. 

What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains contains only the operating system and drivers that come from your computer.

How long would it take till I receive HP Recovery Disk or USB?

You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.

For more information regarding payment, shipment and returns, please go to the F.A.Q.

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