HP Recovery Media | Best2Serve

Your benefits

HP official

Recover your HP computer with official HP Recovery Disk or HP Recovery USB, including original operating system and drivers

Easy process

Easily perform a full system recovery with step-by-step guidance

Windows operating system

Quickly reinstall the original Windows operating system -Windows 10, Windows 8 or Windows 7- depending on your device

Recovery media

Depending on your device, you will receive an HP Recovery Disk or HP Recovery USB containing the original configuration and installation instructions

Find your HP Recovery Media

To find the correct HP Recovery Disk or HP Recovery USB, we need your PC's product number.
You can find this number on a sticker beneath or at the back of your HP product. Or click on the HP Support Assistant "?" icon in your system tray. for more information on HP Support Assistant click here: http://www.hp.com/go/hpsupportassistant

HP Recovery Media

PC or notebook is slow, doesn't start
Reset device to original shipping configuration
Includes an HP Recovery Disk (CD) or HP Recovery USB
Standard (within 10 business days) and Express (within 3 business days) delivery options available

€ 49,20

Manually insert product code

Find your product number

Select an appropiate method for your product:

Desktops & All-in-Ones
Some products utilize the keyboard shortcut "Ctrl + Alt + S": the product information will appear after a short delay.

If that doesn't work, this information can also be found on your bar code stickers, typically located on the back of your product.

Notebooks
Some products utilize the keyboard shortcut "Fn + Esc": the product information will appear after a short delay.

If that doesn't work, this information can also be found on your bar code stickers, which may be located behind the battery.

How to Find the Model, Product and Serial Number on Your Product

How it works: 3 easy steps

1. Purchase

Purchase your HP recovery media online. Input your product number on this page to see if your computer is eligible for an HP Recovery Disk or USB.

2. Receive

Choose the place and time of delivery at check out. Free Standard delivery (within 10 days) or fee-based Express delivery (within 3 days)

3. Install

Insert the HP recovery media in your PC and follow the instructions to restore your product to its original configuration.

Please note the recovery media format we ship by default is a USB. However, depending on the device you own or USB stock level, a recovery CD could be shipped instead.

Find your HP Recovery Media

What our clients say

I am very pleased. It is now like new in every aspect.

Anton R.

The disk delivery was prompt and well packed. The customer service team kept me well informed of its progress for delivery.

Anna V.

The software cd that arrived I put into my computer and my printer now works like a dream, thanks a lot.

Johanna S.

Common questions

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

How do I use the HP Recovery Media?

To use the HP Recovery Media, start the computer and wait until it has fully started up, then in sert the HP Recovery USB or Disk into the drive tray. Follow directions for further installation.

Is my HP Recovery Disk compatible with other devices?

No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.

Can I buy a second set of HP Recovery Disks?

Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.

How much does an HP Recovery Disk cost?

You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45 / €49,20 (computer) or £ 10,21 / € 15,25 (printer). The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.

Can I download the HP Recovery Disk?

No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days.

What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains contains only the operating system and drivers that come from your computer.

How long would it take till I receive HP Recovery Disk or USB?

You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.

Download HP Care Pack terms & conditions