Official HP partner
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Is your HP computer not responding?
Start with a clean slate to recover or speed up your device with official HP recovery media
Buy HP Recovery Media
HP official
Recover your HP computer with official HP Recovery Disk or HP Recovery USB, including original operating system and drivers
Easy process
Easily perform a full system recovery with step-by-step guidance
Windows operating system
Quickly reinstall the original Windows operating system -Windows 10, Windows 8 or Windows 7- depending on your device
Recovery media
Depending on your device, you will receive an HP Recovery Disk or HP Recovery USB containing the original configuration and installation instructions
To find the correct HP Recovery Disk or HP Recovery USB, we need your PC's product number.
You can find this number on a sticker beneath or at the back of your HP product. Or click on the HP Support Assistant "?" icon in your system tray. for more information on HP Support Assistant click here: http://www.hp.com/go/hpsupportassistant
- PC or notebook is slow, doesn't start
- Reset device to original shipping configuration
- Includes an HP Recovery Disk (CD) or HP Recovery USB
- Standard (within 10 business days) and Express (within 3 business days) delivery options available
1. Purchase
Purchase your HP recovery media online. Input your product number on this page to see if your computer is eligible for an HP Recovery Disk or USB.
2. Receive
Choose the place and time of delivery at check out. Free Standard delivery (within 10 days) or fee-based Express delivery (within 3 days)
3. Install
Insert the HP recovery media in your PC and follow the instructions to restore your product to its original configuration.
Please note the recovery media format we ship by default is a USB. However, depending on the device you own or USB stock level, a recovery CD could be shipped instead.
Find your HP Recovery MediaThese are the top questions for HP Recovery Kit. Click on a question to find the answer.
To use the HP Recovery media, start the computer and wait until it has fully started up, then insert the HP Recovery USB or Disk into the drive tray. Then restart the computer and it will restart from the Recovery disk; follow directions for further installation.
No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.
Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.
You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45. The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.
No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days.
An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains contains only the operating system and drivers that come from your computer.
You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.
Download HP Care Pack terms & conditions
