Is your desktop protected against the unexpected?

Go above and beyond your factory warranty and enjoy the peace of mind that HP Care Pack gives you
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Your benefits
Warranty upgrade and/or extension with HP Care Pack

Warranty upgrade and extension

Enhance or extend the coverage of your device
Technical Phone Support with HP Care Pack

Technical phone support

Enjoy instant phone access to certified HP technicians in case of any software issues
Multiple repair events with HP Care Pack

Multiple repair events

Get coverage for multiple repairs or unit replacement using genuine HP parts and HP technical expertise
Pick-up and return service with HP Care Pack

Pick-up and return service

Door-to-door repair service of your desktop in case of hardware failure
How it works: 4 easy steps
Purchase HP Care Pack

1. Purchase

Purchase online and receive an email with your registered HP Care Pack contract and all the information you need

Call HP Care Pack support team

2. Call

In case of a desktop failure, call the HP Technical Support number facilitated in your contract so they can remotely fix your issue

Pick & Up and Repair your HP device with HP Care Pack

3. Pick Up and Repair

If it is a hardware issue, the technical agent will arrange a free pick-up of your desktop, date and address of your choice.

Your device is returned to you fully repaired with HP Care Pack

4. Return

Your desktop will be repaired by HP official technicians and return to you within the next 10-15 business days.

Once your order is confirmed, we will register your Care Pack for you, normally within 2 business days following purchase.

Buy HP Care Pack
HP Care Pack for your HP desktop
Common questions

These are the top questions for HP Care Pack. Click on a question to find the answer.

What is a HP Care Pack?

If you purchase an HP Care Pack during the warranty period, then HP Care Pack will upgrade your warranty coverage by providing you extra services such as free technical phone support to remotely troubleshoot any issue, free pick up of your device for repair, free repair or replacement and, finally, free return service. Once your standard warranty expires, HP Care Pack will also extend your warranty coverage for the time remaining of your HP Care Pack.

You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of your product has a defect or malfunction.

When does HP Care Pack coverage begin and how long does it last?

HP Care Pack purchased during the warranty period: Coverage begins on the day your factory warranty expires. For example, you install your HP product on 1/1/2019 and purchase a +1 year HP Care Pack on 15/1/2019, the coverage period will be 1/1/2020 through 31/12/2020. This is based on a factory warranty of 1 year. Please note that factory warranty varies per country. If you are unsure about your factory warranty, please look up if your device is in warranty:

HP Care Pack purchased after your warranty has expired: Coverage begins on the day your product’s factory warranty expires. For example, if your warranty extension expires on 31/12/2019 and you purchase a one year Post Warranty Care Pack on 1/1/2020, your new HP Care Pack extension will be valid from 31/12/2019 through 30/12/2020. In the same situation, if you purchase your Post Warranty Care Pack on 15/1/2020, your coverage begins on 31/12/2019.

Why should I buy a HP Care Pack?
  • Peace of Mind: You get immediate access to extra coverage services beyond those offered by your factory warranty. Also, by investing in HP Care Pack now you can forget about unexpected costs in the future once your factory warranty expires.
  • No unexpected costs: HP replacements and repairs of physical parts can be expensive if you are out of warranty. For example, a hard drive failure – while rare- can cost in some cases close to half of the price of your device.
  • It is easy!: Purchase online and you will not need to register your HP Care Pack; HP does it for you. You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of a device failure.
  • No hassle: If you have a problem with your device, just call HP’s Technical Support Centre, share your HP Care Pack number with the technician and get instant issue troubleshooting or arrange for a repair service if necessary, including pick up and return of your device at no additional costs - shipping included!
What is included in a HP Care Pack?

HP Care Pack covers:

  • Telephone troubleshooting & diagnosis by certified, experienced HP technical agents.
  • Support for software bundled with the HP product at the time of delivery, including installation & set-up and configuration, error messages and isolating software usage problems.
  • In case of product failure due to hardware malfunction or other product defects, HP Care Pack services provide product pick-up and return to the address of your choice, including transportation and labor.

You can check the HP Care Pack terms & conditions here for United Kingdom and here for Ireland.

What is not included in a HP Care Pack?

HP Care Pack support services do not cover any damage or failure caused by:

  • Failure or functional limitations of any non-HP software or product impacting systems receiving HP Care Pack support service.
  • Modifications or improper system maintenance or calibration not performed by HP or authorized by HP.
  • Abuse, neglect, accident, fire or water damage, electrical disturbances, transportation by anyone other than HP or any causes beyond HP’s control.
  • Malware (e.g. Virus, worm, etc.) not introduced by HP.
  • Damages caused by non HP genuine inks

You can check the HP Care Pack terms & conditions for United Kingdom here and for Ireland here.

Does HP Care Pack cover battery issues or failure?

No, HP Care Pack does not cover battery issues and failure.

Do I need to register the HP Care Pack services?

No, you don't need to register your HP Care Pack once you buy it – HP does it for you. Once your order is confirmed, HP's admin team will register your HP Care Pack and send you an e-mail within the next 2 business days of your order with your registration information and with all information you need to contact HP in case of any issues with your product.

What does a HP Care Pack cost?

The price of your HP Care Pack depends on which type of HP computer or printer you own, as well as the length of the HP Care Pack you choose. We would need your product number in order to check the different Care Packs you are eligible for and, consequently, tell you the prices of the different options. For best money value, HP always recommends choosing the maximum number of protection years.

When can I purchase a HP Care Pack?

You are only eligible to buy a HP Care as long as the device you own is eligible for a Care Pack and your factory warranty is still active or it is within the next 6 months of expiration date. If you are not sure about your eligibility, please enter your product number in the search box of this page and the system will return the different HP Care Pack options you are entitled to. If you are not entitled to any HP Care Pack but have a device failure and need HP Support, you can purchase HP Technical Phone Support in order to get instant issue troubleshooting remotely.

Download HP Care Pack terms & conditions

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