Purchase your HP Recovery Media
Receive the HP Recovery Kit containing a disk or USB within 10 business days (3 days for Express delivery)
Insert the HP recovery media on your PC and follow instructions to restore your product to its original configuration
Once your order is confirmed we will ship your HP Recovery Disk or USB to you. Need help or have additional questions? Our Sales team is here to guide you to the right support plan for your device.
Call HP sales on 0207 660 3115.
These are the top questions for HP Recovery Kit. Click on a question to find the answer.
To use the HP Recovery media, start the computer and wait until it has fully started up, then insert the HP Recovery USB or Disk into the drive tray. Then restart the computer and it will restart from the Recovery disk; follow directions for further installation.
No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.
Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.
You can purchase your HP Recovery Kit on the Best2Serve website starting at £31. The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.
No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days.
An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains contains only the operating system and drivers that come from your computer.
Download HP Care Pack terms & conditions