Find official HP Recovery Media for your HP product

Start with a clean slate to recover or speed up your device

  • Easily perform a full system recovery with step-by-step guidance
  • Start with a clean slate, ideal if your device is not responding or performing as it should
  • Easily reinstall the original Windows operating system (depending on your device: HP Recovery Disk for Windows 10, Windows 8 or Windows 7)
  • Depending on your device, you’ll receive an HP Recovery Disk or HP Recovery USB containing the original shipping configuration and installation instructions
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"I plugged in the USB stick, turned on the laptop and followed the steps. It was easy to install. My laptop is now running smoothly again, as if it were brand new."
Sam O.
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To find the correct HP Recovery Disk or HP Recovery USB, we need your PC's product number.
You can find this number on a sticker beneath or at the back of your HP product. Or click on the HP Support Assistant "?" icon in your system tray. for more information on HP Support Assistant click here:
How it works: 3 easy steps
Recover your device easily with our HP Recovery Media, tailor made for your device.
HP Technical Support


Purchase your HP Recovery Media


Receive the HP Recovery Kit containing a disk or USB within 10 business days (3 days for Express delivery)


Insert the HP recovery media on your PC and follow instructions to restore your product to its original configuration

Once your order is confirmed we will ship your HP Recovery Disk or USB to you. Need help or have additional questions? Our Sales team is here to guide you to the right support plan for your device.
Call HP sales on 0207 660 3115.

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Common questions

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

How do I use the HP Recovery Disk?
Is my HP Recovery Disk compatible with other devices?
Can I buy a second set of HP Recovery Disks?
How much does an HP Recovery Disk cost?
Can I download the HP Recovery Disk?
What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

Download HP Care Pack terms & conditions

Need help with ordering?
Please call us on 0845 300 0194 (Mo. - Fr. 8.30 - 18.00).