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Get more peace of mind with HP Care Pack

Go above and beyond factory warranty with HP extended warranty and enjoy the convenience of free device pickup and return in case you need a repair. Rest easy with the confidence of reliable service and the ability to count on your technology.

✔ Available for HP laptops, desktops & HP printers.

Your Benefits

Free Pick Up & Return

You get free pick-up and return to the address of your choice! Transportation, parts and labour are always free of charge.

Count on HP reliable support

Knowledgeable HP agents are available to support you. We'll repair your device using 100% genuine HP parts and HP expertise.

No Unexpected Costs

There are no deductibles, coverage limits or hidden fees. No bad surprises, no unexpected costs for HP Care Pack - even if we need to replace your entire device.

Find your HP Care Pack
We have HP Care Pack services for HP computers, HP printers and HP tablets.
To find an HP Care Pack service for you, we need your HP product code. Once you have entered it, we will search for the HP extended warranty that matches your product.
How it works: 4 easy steps
We repair your device using HP original parts and make sure it gets back to you within 10-15 business days.
HP Repair Service

Purchase

You will receive an email after your purchase with your registered Care Pack contract and all the information you need.

Call

In case of a device failure, call the HP Technical Support number facilitated in your contract so they can remotely fix your issue.

Pick-up & Repair

If it is a hardware issue, the technical agent will arrange a free pick-up of your device (date and address of your choice).

Return within 10-15 days

Your device will be repaired for free by HP official technicians and return to you within the next 15 business days.

Once your order is confirmed, we will register your Care Pack for you, normally within 2 business days following purchase.

Check availability
Common questions

These are the top questions for HP Care Pack. Click on a question to find the answer.

What is an HP Care Pack?

If you purchase an HP Care Pack during the warranty period, then HP Care Pack will upgrade your warranty coverage by providing you extra services such as free technical phone support to remotely troubleshoot any issue, free pick up of your device for repair, free repair or replacement and, finally, free return service. Once your standard warranty expires, HP Care Pack will also extend your warranty coverage for the time remaining of your HP Care Pack.

You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of your product has a defect or malfunction.

Why should I buy an HP Care Pack?
  • Peace of Mind: You get immediate access to extra coverage services beyond those offered by your factory warranty. Also, by investing in HP Care Pack now you can forget about unexpected costs in the future once your factory warranty expires.
  • No unexpected costs: HP replacements and repairs of physical parts can be expensive if you are out of warranty. For example, a hard drive failure – while rare- can cost in some cases close to half of the price of your device.
  • It is easy!: Purchase online and you will not need to register your HP Care Pack; HP does it for you. You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of a device failure.
  • No hassle: If you have a problem with your device, just call HP’s Technical Support Centre, share your HP Care Pack number with the technician and get instant issue troubleshooting or arrange for a repair service if necessary, including pick up and return of your device at no additional costs - shipping included!
What is included in an HP Care Pack?

HP Care Pack covers:

  • Telephone troubleshooting & diagnosis by certified, experienced HP technical agents.
  • Support for software bundled with the HP product at the time of delivery, including installation & set-up and configuration, error messages and isolating software usage problems.
  • In case of product failure due to hardware malfunction, battery issues or other product defects, HP Care Pack services provide product pick-up and return to the address of your choice, including transportation and labor.

You can check the HP Care Pack terms & conditions here for United Kingdom and here for Ireland.

What is not included in an HP Care Pack?

HP Care Pack support services do not cover any damage or failure caused by:

  • Failure or functional limitations of any non-HP software or product impacting systems receiving HP Care Pack support service.
  • Modifications or improper system maintenance or calibration not performed by HP or authorized by HP.
  • Abuse, neglect, accident, fire or water damage, electrical disturbances, transportation by anyone other than HP or any causes beyond HP’s control.
  • Malware (e.g. Virus, worm, etc.) not introduced by HP.

You can check the HP Care Pack terms & conditions for United Kingdom here and for Ireland here.

Does HP Care Pack cover battery issues or failure?

Yes, HP Care Pack cover battery issues and failure.

Do I need to register the HP Care Pack services?

No, you don't need to register your HP Care Pack once you buy it – HP does it for you. Once your order is confirmed, HP's admin team will register your HP Care Pack and send you an e-mail within the next 2 business days of your order with your registration information and with all information you need to contact HP in case of any issues with your product.

What does an HP Care Pack cost?

The price of your HP Care Pack depends on which type of HP computer or printer you own as well as the length of the HP Care Pack you choose. We would need your product number in order to check the different Care Packs you are eligible for and, consequently, tell you the prices of the different options. For best value for money, HP always recommend to choose the maximum number of years of protection. 

When does HP Care Pack coverage begin and how long does it last?

HP Care Pack purchased during the warranty period: Coverage begins on the day you install your HP product. For example, if you install your product on January 1st, and you purchase a One year HP Care Pack services on January 15th, the coverage period of your HP Care Pack will be January 1st through December 31st of the following year.

HP Care Pack purchased to cover the out of warranty period: Coverage begins at the expiration of the original product warranty. For example, if your warranty extension expires on December 31st and you purchase a One year Post Warranty Care Pack on December 1st, your new HP Care Pack extension will be from December 31st through December 30th of the following year. In the same situation, if you purchase your HP out of warranty repair on January 15th, your coverage begins on January 1st.

When can I purchase an HP Care Pack?

You are only eligible to buy a HP Care as long as the device you own is eligible for a Care Pack and your factory warranty is still active or it is within the next 6 months of expiration date. If you are not sure about your eligibility, please enter your product number in the search box of this page and the system will return the different HP Care Pack options you are entitled to. If you are not entitled to any HP Care Pack but have a device failure and need HP Support, you can purchase HP Technical Phone Support in order to get instant issue troubleshooting remotely.

For more information regarding payment, shipment and returns, please go to the F.A.Q.

Need help with ordering?
Please call us on 0845 300 0194 (Mo. - Fr. 8.30 - 18.00).

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