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HP Care Pack for printers

HP Care Pack brings you greater peace of mind and protects your hardware investment by providing you with an extension and/or upgrade to the HP standard warranty.

Your Benefits

Free Pick Up & Return

You get free pick-up and return to the address of your choice! Transportation, parts and labour are always free of charge.

Count on HP reliable support

Knowledgeable HP agents are available to support you. We'll repair your device using 100% genuine HP parts and HP expertise.

No Unexpected Costs

There are no deductibles, coverage limits or hidden fees. No bad surprises, no unexpected costs for HP Care Pack - even if we need to replace your entire device.

HP Care Pack for your HP printer
To find a CarePack solution for you, we need your HP product code. Once you have entered it, we will search for Care Packs that match your product.
How to find your product number
You can find this code on a sticker at the bottom or at the back of your HP product.
How it works: 4 easy steps
We repair your HP Printer using HP original parts and make sure it gets back to you within 10-15 business days.
HP Repair Service

Purchase

Purchase your HP Care Pack and receive an email with your Care Pack contract number and all the information you need.

Call

In case of a hardware failure, just call the HP Customer Support Centre, who will troubleshoot your issue.

Pick-up & Repair

Free pick-up of your HP printer from an address of your choice

Return within 10-15 days

Free repaired HP printer return, between 10-15 business days.

Once your order is confirmed, we will register your Care Pack for you, normally within 2 business days following purchase.

Check availability
Common questions

These are the top questions for HP Care Pack. Click on a question to find the answer.

What is an HP Care Pack?

HP Care Pack is an extended warranty for your HP computer or printer that covers you after your standard warranty has expired. HP Care Packs extend your warranty by 1 or 2 years. Each HP Care Pack services includes free hardware repair and free Pickup & Return service for your device in case you need a repair.

After you purchase your HP extended warranty, you will receive an e-mail that confirms your purchase and gives you all the information you need in case your product has a defect or malfunction.

Why should I buy an HP Care Pack?

Top reasons to buy an HP Care Pack include:

Peace of mind By investing in an HP extended warranty now, you can save yourself from worry and stress later
No surprise costs HP Out of warranty replacement and/or repairs of physical parts can be expensive. For example, a failure of the logic board or the hard drive – while rare, can cost in some cases close to half of the price of your product
It protects you against the unexpected. If your HP product breaks out of warranty and you need extra support, you’re covered.
It’s easy! Purchase online and there is no need to register your HP Care Pack; HP does it for you. You’ll receive a confirmation e-mail with the information necessary should you encounter a hardware issue.

Want to know more? Here are 5 reasons why you should buy an extended warranty

What is included in an HP Care Pack?

HP Care Pack covers:
- Telephone troubleshooting & diagnosis by certified, experienced HP technical agents
- Support for software bundled with the HP product at the time of delivery, including installation & set-up and configuration, error messages and isolating software usage problems
- In case of product failure due to hardware malfunction, battery issues or other product defects: HP Care Pack services provide product pick-up and return to the address of your choice, including transportation, arts and labour

You can check the HP Care Pack terms & conditions here

What is not included in an HP Care Pack?

HP Care Pack services do not cover any damage or failure caused by:
• Failure or functional limitations of any non-HP software or product impacting systems receiving HP extended warranty;
• Improper use, site preparation, or site or environmental conditions or other noncompliance with applicable Supporting Material;
• Modifications or improper system maintenance or calibration not performed by HP or authorized by HP;
• Abuse, neglect, accident, fire or water damage, electrical disturbances, transportation by anyone other than HP; or any causes beyond HP’s control; or
• Malware (e.g. Virus, worm, etc.) not introduced by HP.

You can check the HP Care Pack terms & conditions here. 

Does HP Care Pack cover battery issues or failure?

Yes, HP Care Pack cover battery issues and failure.

Do I need to register the HP Care Pack services?

No, you don't need to register your HP Care Pack – we do it for you. Once your order is confirmed, HP's admin team will register your HP Care Pack services, and send you an e-mail, normally within 2 business days, to confirm your registration and including all the information you need to contact HP in case of any issues with your product.

What does an HP Care Pack cost?

The price of your HP Care Pack depends on which type of HP computer or printer you have, and the extension period. That's why we need your hardware number in order to check the prices. HP Care Pack prices start at £ 23 for a 1 year extension and £ 28 for a 2 year extension.
For best value for money, choose for the maximum number of years of protection.

How does a Post Warranty HP Care Pack work?

A Post Warranty HP Care Pack services is a Care Pack that you purchase close to the end of the warranty period, or outside the warranty period. It provides equal protection to an HP Care Pack purchased during warranty; the only difference is that it is purchased outside the warranty period.

When you purchase an HP Care Pack services you will receive an e-mail containing your HP Care Pack contract number, and all the information you need to contact HP in case your product has a defect or malfunction.

Where is the HP Care Pack valid?

HP Care Pack is valid in the country you purchased it. It may be possible to get support and repair your product in another country, however you may not receive the same level of service as in the country where it was purchased; repair and pickup timing may be vary.

When does HP Care Pack coverage begin and how long does it last?

HP Care Pack purchased during the warranty period: Coverage begins on the day you install your HP product. For example, if you install your product on January 1st, and you purchase a One year HP Care Pack services on January 15th, the coverage period of your HP Care Pack will be January 1st through December 31st of the following year.

HP Care Pack purchased to cover the out of warranty period:
Coverage begins at the expiration of the original product warranty. For example, if your warranty extension expires on December 31st and you purchase a One year Post Warranty Care Pack on December 1st, your new HP Care Pack extension will be from December 31st through December 30th of the following year. In the same situation, if you purchase your HP out of warranty repair on January 15th, your coverage begins on January 1st.

For more information regarding payment, shipment and returns, please go to the F.A.Q.

Need help with ordering?
Please call us on 0845 300 0194 (Mo. - Fr. 8.30 - 18.00).

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