Is your HP printer not responding?

Start with a clean slate to recover your device with official HP recovery media
Buy HP Recovery Media
Your benefits
HP official Recovery Media

HP Official

Recover your HP printer with official HP Recovery Disk, including original printer software and drivers
Easy process

Easy process

Easily reinstall your printer with step-by-step guidance
Original printer software

Original printer software

Quickly reinstall the original printer software and print smoothly
HP Software Driver CD
Check product availability

Enter the HP product code of the product for which you want to order a HP Software Driver CD.

Find your product number

Select an appropiate method for your product:

Printers
Look for the bar code stickers on your product.



How to Find the Model, Product and Serial Number on Your Product

How it works: 3 easy steps
Purchase HP Recovery Media

1. Purchase

Purchase online your HP Recovery Media. Input your Product Number in this page to see if your printer is eligible for a Recovery Disk

Receive HP Recovery Media

2. Receive

Choose the place and time of delivery at Check Out. Free Standard delivery (within 10 days).

Install HP Recovery Media

3. Install

Insert the HP recovery media on your PC and follow instructions to restore your product to its original configuration

Common questions

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

How do I use the HP Recovery Media?

To use the HP Recovery Media, start the computer and wait until it has fully started up, then in sert the HP Recovery USB or Disk into the drive tray. Follow directions for further installation.

Is my HP Recovery Disk compatible with other devices?

No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.

Can I buy a second set of HP Recovery Disks?

Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.

How much does an HP Recovery Disk cost?

You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45 / €49,20 (computer) or £ 10,21 / € 15,25 (printer). The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.

Can I download the HP Recovery Disk?

No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days. 

What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains contains only the operating system and drivers that come from your computer.

How long would it take till I receive HP Recovery Disk or USB?

You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.

For more information regarding payment, shipment and returns, please go to the F.A.Q.

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