HP Care Pack
HP Technical Support
Once your order is confirmed, we will register your Care Pack for you, normally within 2 business days following purchase.Buy HP Care Pack
These are the top questions for HP Care Pack. Click on a question to find the answer.
If you purchase an HP Care Pack during the warranty period, then HP Care Pack will upgrade your warranty coverage by providing you extra services such as free technical phone support to remotely troubleshoot any issue, free pick up of your device for repair, free repair or replacement and, finally, free return service. Once your standard warranty expires, HP Care Pack will also extend your warranty coverage for the time remaining of your HP Care Pack.
You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of your product has a defect or malfunction.
HP Care Pack purchased during the warranty period: Coverage begins on the day your factory warranty expires. For example, you install your HP product on 1/1/2019 and purchase a +1 year HP Care Pack on 15/1/2019, the coverage period will be 1/1/2020 through 31/12/2020. This is based on a factory warranty of 1 year. Please note that factory warranty varies per country. If you are unsure about your factory warranty, please look up if your device is in warranty: https://support.hp.com/gb-en/checkwarranty
HP Care Pack purchased after your warranty has expired: Coverage begins on the day you purchase your HP Care Pack. For example if your factory warranty expires on 31/12/2019 and you purchase a one year Post Warranty Care Pack on 31/4/2020, your new HP Care Pack extension will be valid from 31/4/2020 through 31/4/2021.
HP Care Pack covers:
HP Care Pack support services do not cover any damage or failure caused by:
HP Care Pack covers only sealed (non-customer replaceable) batteries.
If you buy your HP Care Pack via Best2Serve, you don't need to activate your HP Care Pack yourself – we do it for you. Once your order is confirmed, HP's admin team will register your HP Care Pack and send you an e-mail within the next 2 business days of your order with your registration information and with all information you need to contact HP in case of any issues with your product. Once you receive the registration information via email, your HP Care Pack has been activated by us.
The price of your HP Care Pack depends on which type of HP computer or printer you own, as well as the length of the HP Care Pack you choose. We would need your product number in order to check the different Care Packs you are eligible for and, consequently, tell you the prices of the different options. For best money value, HP always recommends choosing the maximum number of protection years.
If you are not sure about your eligibility, please enter your product number in the search box of this page and the system will return the different HP Care Pack options you are entitled to. If you are not entitled to any HP Care Pack but have a device failure and need HP Support, you can purchase HP Technical Phone Support in order to get instant issue troubleshooting remotely.
When you move to another European country where HP is represented*, your HP Care Pack stays active. Please note that response times and coverage hours can vary depending on the country.
* European countries where HP is represented are: the Netherlands, Germany, Austria, Switzerland, France, Belgium, Spain, Portugal, Italy, Norway, Finland, Denmark, Sweden, United Kingdom, Ireland, Poland.
No, HP Care Pack doesn't cover accidental damage, such as falling, spillage of liquids or electrical damage.
For more information regarding payment, shipment and returns, please go to the F.A.Q.
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