Get more peace of mind with HP Care Pack

HP Care Pack is an extended warranty for your HP computer or printer that covers you after your standard warranty has expired. HP Care Packs extend your warranty by 1 or 2 years. Each HP Care Pack services includes free hardware repair and free Pickup & Return service for your device in case you need a repair.

After you purchase your HP extended warranty, you will receive an e-mail that confirms your purchase and gives you all the information you need in case your product has a defect or malfunction.

Top reasons to buy an HP Care Pack include:

• Peace of mind By investing in an HP extended warranty now, you can save yourself from worry and stress later
• No surprise costs HP Out of warranty replacement and/or repairs of physical parts can be expensive. For example, a failure of the logic board or the hard drive – while rare, can cost in some cases close to half of the price of your product
• It protects you against the unexpected. If your HP product breaks out of warranty and you need extra support, you’re covered.
• It’s easy! Purchase online and there is no need to register your HP Care Pack; HP does it for you. You’ll receive a confirmation e-mail with the information necessary should you encounter a hardware issue.

Want to know more? Here are 5 reasons why you should buy an extended warranty

HP Care Pack covers:
- Telephone troubleshooting & diagnosis by certified, experienced HP technical agents
- Support for software bundled with the HP product at the time of delivery, including installation & set-up and configuration, error messages and isolating software usage problems
- In case of product failure due to hardware malfunction, battery issues or other product defects: HP Care Pack services provide product pick-up and return to the address of your choice, including transportation, arts and labour

HP Care Pack services do not cover any damage or failure caused by:
• Failure or functional limitations of any non-HP software or product impacting systems receiving HP extended warranty;
• Improper use, site preparation, or site or environmental conditions or other noncompliance with applicable Supporting Material;
• Modifications or improper system maintenance or calibration not performed by HP or authorized by HP;
• Abuse, neglect, accident, fire or water damage, electrical disturbances, transportation by anyone other than HP; or any causes beyond HP’s control; or
• Malware (e.g. Virus, worm, etc.) not introduced by HP.

Yes, HP Care Pack cover battery issues and failure.

No, you don't need to register your HP Care Pack – we do it for you. Once your order is confirmed, HP's admin team will register your HP Care Pack services, and send you an e-mail, normally within 2 business days, to confirm your registration and including all the information you need to contact HP in case of any issues with your product.

The price of your HP Care Pack depends on which type of HP computer or printer you have, and the extension period. That's why we need your hardware number in order to check the prices. HP Care Pack prices start at £ 23 for a 1 year extension and £ 28 for a 2 year extension.
For best value for money, choose for the maximum number of years of protection.

A Post Warranty HP Care Pack services is a Care Pack that you purchase close to the end of the warranty period, or outside the warranty period. It provides equal protection to an HP Care Pack purchased during warranty; the only difference is that it is purchased outside the warranty period.

When you purchase an HP Care Pack services you will receive an e-mail containing your HP Care Pack contract number, and all the information you need to contact HP in case your product has a defect or malfunction.

HP Care Pack is valid in the country you purchased it. It may be possible to get support and repair your product in another country, however you may not receive the same level of service as in the country where it was purchased; repair and pickup timing may be vary.

HP Care Pack purchased during the warranty period: Coverage begins on the day you install your HP product. For example, if you install your product on January 1st, and you purchase a One year HP Care Pack services on January 15th, the coverage period of your HP Care Pack will be January 1st through December 31st of the following year.

HP Care Pack purchased to cover the out of warranty period:
Coverage begins at the expiration of the original product warranty. For example, if your warranty extension expires on December 31st and you purchase a One year Post Warranty Care Pack on December 1st, your new HP Care Pack extension will be from December 31st through December 30th of the following year. In the same situation, if you purchase your HP out of warranty repair on January 15th, your coverage begins on January 1st.