Is your HP printer not responding?

Start with a clean slate to recover your device with official HP recovery media
Buy HP Recovery Media
Your benefits
HP official Recovery Media

HP Official

Recover your HP printer with official HP Recovery Disk, including original printer software and drivers
Easy process

Easy process

Easily reinstall your printer with step-by-step guidance
Original printer software

Original printer software

Quickly reinstall the original printer software and print smoothly

HP Software Driver CD

Printer is not responding
Contains printer drivers and software
Includes HP Recovery Disk (CD)
HP Software Driver CD
How it works: 3 easy steps
Purchase HP Recovery Media

1. Purchase

Purchase online your HP Recovery Media. Input your Product Number in this page to see if your printer is eligible for a Recovery Disk

Receive HP Recovery Media

2. Receive

Choose the place and time of delivery at Check Out. Free Standard delivery (within 10 days).

Install HP Recovery Media

3. Install

Insert the HP recovery media on your PC and follow instructions to restore your product to its original configuration

Common questions

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

What is HP Recovery Media?

HP Recovery Media are official HP Recovery Disks or USB, custom made for your specific HP device. For computers it includes the latest Windows Operating System and drivers. For printers it contains the latest printer software and drivers. It comes with step-by-step guidance on how to perform the system recovery for your computer, or how to reinstall your printer. You typically use the HP Recovery Media when your HP computer or printer doesn't respond and you need to reset it to the original shipping configuration.

Is my HP Recovery Disk compatible with other devices?

No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.

Can I buy a second set of HP Recovery Disks?

Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.

How much does HP Recovery Media cost?

You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45 / €49,20 (computer) or £ 10,21 / € 15,25 (printer). The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.

Can I download the HP Recovery Disk?

No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days. 

What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains only the operating system and drivers that come from your computer. Please note that the latest operating system on HP Recovery Media depend on whether or not your hardware product was tested by HP with newer operating systems. To know if your HP Recovery Media will include Windows 10, you can check your HP hardware in the full list of tested products here. If your product is on the list of tested products, the Recovery Media will include Windows 10.

How long would it take till I receive HP Recovery Disk or USB?

You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.

How do I use the HP Recovery Media?

To use the HP Recovery Media, start the computer and wait until it has fully started up, then in sert the HP Recovery USB or Disk into the drive tray. Follow directions for further installation.

Download HP Care Pack terms & conditions

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