HP SmartFriend Technology made easy

Frustrating software? Lost files? Confusing pop-ups? With HP SmartFriend, help is always near. Our experts can teach you how to use your device, fix unexpected problems, and make your technology work for you.

Your solution for technology problems
HP SmartFriend provides personalized support by phone or protected remote computer access available, for any brand of PC or tablet, and for HP printers. Certified SmartFriend representatives are available for extended hours to help remove viruses, fix software problems and troubleshoot your computer issues. With remote access to your computer, a SmartFriend representative can quickly see what's wrong AND solve your issue fast.
Your Benefits

Get help both in and out of warranty

For extra help during the warranty period, including software issues, 'How do I' questions, virus removal and help with using your device. If you have an out of warranty product, HP SmartFriend can resolve software and usage issues, or if you have a hardware issue, your SmartFriend expert will launch a repair, and can apply part of the fee you paid for the SmartFriend service to the cost of the repair.

*Please note that products older than 3 years may not able to be repaired.

¹ Service is available between 8:30 a.m. and 6:00 p.m. local time, Monday through Friday and between 10:00 a.m. and 4.00 p.m. local time, on Saturday, excluding HP holidays

Help for your toughest problems

Whether you need help removing a viurs, getting rid of an error message, or transferring photos from your phone to Facebook, SmartFriend can help. With convenient assistance by phone and remote online access from the comfort of your own home or anywhere else you have an internet connection, HP SmartFriend gives you worry-free and accessible technology expertise.

Covers any brand, not just HP

HP experts can help with any device from and brand, not just HP products. Syncing your Android phone to your Windows PC? Setting up a network with your Mac? No problem. Also get help for HP printer issues, including downloading the latest driver or solving WIFI issues.

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Watch what SmartFriend can do for you