HP Care Pack
HP Technical Support
Purchase your HP recovery media online. Input your product number on this page to see if your computer is eligible for an HP Recovery Disk or USB.
Choose the place and time of delivery at check out. Free Standard delivery (within 10 days) or fee-based Express delivery (within 3 days)
Insert the HP recovery media in your PC and follow the instructions to restore your product to its original configuration.
Please note the recovery media format we ship by default is a USB. However, depending on the device you own or USB stock level, a recovery CD could be shipped instead.Find your HP Recovery Media
These are the top questions for HP Recovery Kit. Click on a question to find the answer.
HP Recovery Media are official HP Recovery Disks or USB, custom made for your specific HP device. For computers it includes the latest Windows Operating System and drivers. For printers it contains the latest printer software and drivers. It comes with step-by-step guidance on how to perform the system recovery for your computer, or how to reinstall your printer. You typically use the HP Recovery Media when your HP computer or printer doesn't respond and you need to reset it to the original shipping configuration.
No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.
Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.
You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45 / €49,20 (computer) or £ 10,21 / € 15,25 (printer). The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.
No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions; your HP Recovery Disk will be shipped within 6 to 10 business days.
An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains only the operating system and drivers that come from your computer. Please note that the latest operating system on HP Recovery Media depend on whether or not your hardware product was tested by HP with newer operating systems. To know if your HP Recovery Media will include Windows 10, you can check your HP hardware in the full list of tested products here. If your product is on the list of tested products, the Recovery Media will include Windows 10.
You can choose between Standard or Express delivery at check out. Standard delivery if free of charge and will take between 6 to 10 business days. Express delivery is available at an extra cost and will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.
To use the HP Recovery Media, start the computer and wait until it has fully started up, then in sert the HP Recovery USB or Disk into the drive tray. Follow directions for further installation.
Download HP Care Pack terms & conditions
Follow the directions below to install and run HP Web Products Detection tool.