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General Terms and Conditions of Best2Serve

These General Terms and Conditions apply to all your agreements with www.best2serve.com. Please read them carefully, so that you know what to expect. You may also store or print these terms and conditions for later reference. These terms and conditions were most recently amended on 03 December 2014.

Article 1. Definitions
1.1 www.best2serve.com: Ingram Micro Commerce EMEA B.V., with registered office in 5145NW Waalwijk, Energieweg 2, the Netherlands and registered with the Chamber of Commerce under file number 17230750.
1.2 Customer: the natural person that places an order with www.best2serve.com.
1.3 Agreement: an order, agreement or contract between www.best2serve.com and the Customer, including General Terms and Conditions (if applicable). 1.4 Website: www.best2serve.com and all the associated sub-domains.

Article 2. Applicability

2.1 Our General Terms and Conditions apply to all offers, agreements and deliveries by www.best2serve.com unless expressly agreed otherwise.
2.2 Any terms and conditions of the Customer that deviate from the present General Terms and Conditions will have no binding effect on www.best2serve.com.

Article 3. Prices

3.1 All the prices and information posted on the Website are stated subject to manifest programming and typing errors.
3.2 Delivery costs and administration charges are included in the definitive total price agreed in the order process. This will be clearly communicated to the Customer on the Website during the order process.
3.3 The amount of shipping costs can be viewed on the shipping costs page.
3.4 If not indicated differently together with the price, prices include VAT but exclude delivery costs.

Article 4. Formation of an agreement / right of withdrawal

4.1 The Agreement will not become effective until the Customer has accepted www.best2serve.com’s offer and has satisfied the associated conditions imposed by www.best2serve.com.
4.2 If the Customer has accepted the offer electronically, www.best2serve.com will by electronic means confirm receipt of the Customer’s acceptance of its offer. As long as said confirmation has not been issued, the Customer will have the right to dissolve the agreement.

Article 5: Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.1.1 For physical goods

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
5.2.2 For services
The cancellation period will expire after 14 days from the day of the conclusion of the contract.
5.2 To exercise the right to cancel, you must inform us (Ingram Micro Commerce EMEA B.V., Energieweg 2, 5145NW, Waalwijk, The Netherlands, helpdesk@best2serve.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
5.3 You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.best2serve.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the
reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

5.6 You shall send back the goods or hand them over to us (Ingram Micro Commerce EMEA B.V. , Energieweg 2, 5145 NW Waalwijk, The Netherlands) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5.7 You will have to bear the direct cost of returning the goods.
5.8 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5.9 If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Article 6. Execution of the agreement / delivery

6.1 Your order will be processed as soon as www.best2serve.com has received payment. www.best2serve.com will then send the products to you as soon as possible.
6.2 Payment in arrears is only possible if this payment method is offered during the order process.
6.3 If it proves impossible to deliver products within the term stated on the Website, www.best2serve.com will inform the Customer accordingly as soon as possible. In that case, too, the Customer will be entitled to dissolve the agreement.
6.4 If no delivery term has been agreed, www.best2serve.com will deliver the products within 30 days. If www.best2serve.com fails to deliver the products within that term, the Customer will be entitled to dissolve the Agreement.
6.5 www.best2serve.com recommends that the Customer inspect the delivered products and report any defects within a reasonable term, preferably in writing or by e-mail. For further details, see Article 9, Defects. 6.6 As soon as the products are delivered at the designated delivery address, the risk associated with those products will transfer to the Customer.

Article 7. Payment

7.1 Every purchase must be paid for in advance. Goods will not be sent until after the Customer’s payment has been verified.

Article 8. Liability

8.1 In the event of force majeure, www.best2serve.com will not be held liable to compensate the Customer for any damage incurred.

Article 9. Guarantee
9.1 www.best2serve.com guarantees that the products and/or services satisfy the requirements set out in the agreement, the specifications indicated in the offer, the reasonable requirements of soundness and/or usability and all such statutory regulations and/or government provisions that exist on the date the agreement becomes effective. If and when agreed, www.best2serve.com will furthermore guarantee that the product is suitable for any particular use other than its normal use.
9.2 Any guarantee provided by www.best2serve.com, the manufacturer or the importer will not prejudice the statutory rights and remedies available to the Customer under the Agreement.

Article 10. Defects

10.1 The Customer must report any defect to www.best2serve.com within two months of its discovery. www.best2serve.com will respond to any complaint within 30 days.
10.2 If www.best2serve.com deems the complaint to be founded, the products concerned will be repaired, replaced or refunded following consultation with the Customer. The refund will not exceed the price paid by the Customer for the product concerned.
10.3 The Customer is not permitted to try and repair the product itself.

Article 11. Personal details
11.1 www.best2serve.com processes its Customers’ personal details in accordance with the Privacy Statement published on the Website.

Article 12. Countries
12.1 We deliver our services and products to Austria, Belgium, Switzerland, Germany, Denmark, Spain, Finland, France, the United Kingdom, Ireland, Italy, the Netherlands, Norway, Poland, Portugal and Sweden.

Article 13. Final provisions

13.1 These terms and conditions have been drawn up in conformity with the European Consumer Rights Directive.
13.2 In so far as these General Terms and Conditions or the requirements of mandatory law do not provide otherwise, any and all disputes that arise in connection with the Agreement will be submitted to the competent court in Amsterdam.
13.3 If and when any provision of these General Terms and Conditions proves to be invalid, this will not affect the validity of the General Terms and Provisions as a whole.
13.4 In these terms and provisions, “written” will be deemed to include e-mail. In that case, the version of the e-mail message that was received or stored by www.best2serve.com will count as the authentic version, unless the Customer is able to disprove its authenticity.

Article 14. Contact details

14.1 If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us at helpdesk@best2serve.com or send your message by post to the following address:

Ingram Micro Commerce EMEA B.V.
stating “www.best2serve.com”
Energieweg 2
5145NW Waalwijk
The Netherlands
VAT number: GB975006123

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